Returns & Exchanges
At VICINITY, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing